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Customer Service & New Orders
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Equipment, Returns & Services
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Concerns About Safety or Quality of Care
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Billing & Payments
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Arbitration Opt-Out & Other Information

Customer Service & New Orders

Customer Service
Place an Order
Customer Service
Place an Order

Equipment, Returns & Services

Common Questions
Important Phone Numbers
Questions about Equipment?
Common Questions
  • Looking for Today’s Delivery ETA?

    Track your equipment to find out when you can expect it.

    View Update

    Need an Oxygen Concentrator Maintenance Check?

    Get your machine inspected by calling or sending us an online message.

    (888) 492-7742 Send Email

  • Want to Return Your Equipment?

    Call, email or chat with us below and select Equipment Pick-Up or Return to make an appointment. 

    (855) 371-1220 Send Email

    Need to Get an Oxygen Tank?

    Schedule a delivery via phone or email.

    (855) 869-9436 Send Email

Important Phone Numbers
  • Order Sleep Supplies

    Register to place your order online or give us a call using Apria’s 24-Hour Automated Phone System.

    Register Online

    24-Hour Line: (800) 436-5657

    Use Apria’s automated phone system, available 24 hours a day.

    (877) 265-2426

    Speak to an Apria Representative Monday – Friday 7 a.m. to 8 p.m. and Saturday from 7 a.m. to 6 p.m.

  • Order Respiratory Medications

    Place an order or get a refill from the Apria Pharmacy Network.

    (800) 638-0942
    Order Continuous Glucose Monitoring Supplies

    Place an order for replacement supplies.

    (800) 638-0942
    Traveling with Oxygen?

    Make arrangements to take your equipment with you on your trip.

    (844) 235-2738

    Review Apria’s Travel Program

Questions about Equipment?

Concerns About Safety or Quality of Care

Patient Satisfaction
Patient Satisfaction
  • Call Patient Satisfaction

    Apria is committed to safe, quality patient care. Concerns should be reported to your local Apria Healthcare branch. If your concern is not resolved, please contact Patient Satisfaction.

    (800) 260-8808

  • Mail Patient Satisfaction

    If an individual has unresolved concerns about patient care and safety, he or she may contact the Joint Commission, Office of Quality Monitoring, to report any concerns or register a complaint at https://www.jointcommission.org/, using the "Report a Patient Safety Event" link in the "Action Center".

    By fax: to (630) 792-5636

    By Mail: Office of Quality and Patient Safety, The Joint
    Commission
    The Joint Commission
    One Renaissance Blvd.
    Oakbrook Terrace, IL 60181

Email Patient Satisfaction

Fields marked with * are required. 

Billing & Payments

Pay Your Bill
Questions About Billing
Pay Your Bill
  • Pay Your Bill Online

    Already an Apria member? Pay your bill online.

    Visit E-pay

  • Payment Policy

    See Apria’s Sales Service and Rental Agreement or contact an Apria billing representative for more specific information. The foregoing may be modified in some cases by applicable law or insurance and health plan requirements.

    • Payment of estimated coinsurance, deductible or copayment is due at time services are rendered.
    • Products provided on a rental basis require a credit card to remain on file for the duration of the rental.
    • Patients are responsible for paying the cost of all medical equipment and services in the event the health plan or insurance does not pay.
Questions About Billing
  • Call Apria’s Billing Department

    (866) 505-6365

  • Medicare Coverage

    For questions about general Medicare coverage:

    Visit Medicare Website

  • Insurance

    For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.

Email Apria Billing Directly

Fields marked with * are required.

Arbitration Opt-Out & Other Information

Arbitration Opt-Out
Careers
Patient Record Request Form
Other Care Questions
Arbitration Opt-Out

For instructions to “opt out” of the mandatory arbitration provisions contained in patients’ Sales Service and Rental Agreement, please click the link below.

  Visit Arbitration Opt-Out

Careers
  • Interested in Joining Apria?

    Visit our Careers page to see openings and apply. If you are having technical issues applying online, please email our recruiting team here.

    Visit Careers Page Email Recruiting Team

Patient Record Request Form
  • Transferring Services from Apria

    If you are transferring service from Apria to another durable medical equipment provider, please download the Patient Records form and follow the instructions provided on the form. For questions, call  (866) 505-6365 and select option 3.

    Download Record Request Form

Other Care Questions
  • Insurance

    For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.

  • Medicare Coverage

    For questions about general Medicare coverage guidelines, contact your local Apria branch or call:

    (800) 633-4227