Customer Service & New Orders
Customer Service
Place an Order
Customer Service
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Apria Customer Service Representative
To speak with an Apria customer service representative, call us toll-free.
(888) 492-7742Prescription Fax Number
Physicians and patients, fax your prescription to:
(888) 492-0010 -
For Veteran Patients
(866) 509-7732For CareCentrix Members
(800) 901-3566For Kaiser Members
(888) 452-4363For Humana Members
(866) 689-8098
Place an Order
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CPAP Machines
(888) 492-7742 -
CPAP Supplies
(877) 265-2426 -
Oxygen and Oxygen Supplies
(888) 492-7742 -
Apria Pharmacy Network
(800) 638-0942 -
Enteral Nutrition
(844) 260-1788 -
Negative Pressure Wound Therapy
(800) 780-1228 -
Non-Invasive Ventilators
(855) 648-8369 -
Diabetes Management
(800) 638-0942
Equipment, Returns & Services
Common Questions
Important Phone Numbers
Questions about Equipment?
Common Questions
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Looking for Today’s Delivery ETA?
Track your equipment to find out when you can expect it.
Need an Oxygen Concentrator Maintenance Check?
Get your machine inspected by calling or sending us an online message.
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Want to Return Your Equipment?
Call, email or chat with us below and select Equipment Pick-Up or Return to make an appointment.
Need to Get an Oxygen Tank?
Schedule a delivery via phone or email.
Send EmailImportant Phone Numbers
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Order Sleep Supplies
Register to place your order online or give us a call using Apria’s 24-Hour Automated Phone System.
Use Apria’s automated phone system, available 24 hours a day.
Speak to an Apria Representative Monday – Friday 7 a.m. to 8 p.m. and Saturday from 7 a.m. to 6 p.m.
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Order Respiratory Medications
Place an order or get a refill from the Apria Pharmacy Network.
(800) 638-0942Order Continuous Glucose Monitoring Supplies
Place an order for replacement supplies.
(800) 638-0942Traveling with Oxygen?
Make arrangements to take your equipment with you on your trip.
Questions about Equipment?
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Enteral Nutrition
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Negative Pressure Wound Therapy
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Non-Invasive Ventilation
Concerns About Safety or Quality of Care
Patient Satisfaction
Patient Satisfaction
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Call Patient Satisfaction
Apria is committed to safe, quality patient care. Concerns to be reported to your local Apria Healthcare branch. If your concern is not resolved, please contact Patient Satisfaction.
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Mail Patient Satisfaction
If an individual has unresolved concerns about patient care and safety, he or she may contact the Joint Commission, Office of Quality Monitoring, to report any concerns or register a complaint at https://www.jointcommission.org/, using the "Report a Patient Safety Event" link in the "Action Center".
By fax: to (630) 792-5636
By Mail: Office of Quality and Patient Safety, The Joint
Commission
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Email Patient Satisfaction
Fields marked with * are required.
Billing & Payments
Pay Your Bill
Questions About Billing
Pay Your Bill
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Pay Your Bill Online
Already an Apria member? Pay your bill online.
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Payment Policy
See Apria’s Sales Service and Rental Agreement or contact an Apria billing representative for more specific information. The foregoing may be modified in some cases by applicable law or insurance and health plan requirements.
- Payment of estimated coinsurance, deductible or copayment is due at time services are rendered.
- Products provided on a rental basis require a credit card to remain on file for the duration of the rental.
- Patients are responsible for paying the cost of all medical equipment and services in the event the health plan or insurance does not pay.
Questions About Billing
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Call Apria’s Billing Department
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Medicare Coverage
For questions about general Medicare coverage:
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Insurance
For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.
Email Apria Billing Directly
Fields marked with * are required.
Arbitration Opt-Out & Other Information
Arbitration Opt-Out
Careers
Patient Record Request Form
Other Care Questions
Arbitration Opt-Out
For instructions to “opt out” of the mandatory arbitration provisions contained in patients’ Sales Service and Rental Agreement, please click the link below.
Careers
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Interested in Joining Apria?
Visit our Careers page to see openings and apply. If you are having technical issues applying online, please email our recruiting team here.
Patient Record Request Form
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Transferring Services from Apria
If you are transferring service from Apria to another durable medical equipment provider, please download the Patient Records form and follow the instructions provided on the form. For questions, call (866) 505-6365 and select option 3.
Other Care Questions
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Insurance
For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.
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Medicare Coverage
For questions about general Medicare coverage guidelines, contact your local Apria branch or call: