Physicians and patients, fax your prescription to (888) 492‑0010
Pickup, dropoff, or speak with us. Learn more and schedule >
Track your equipment to find out when you can expect it.
Get your machine inspected by calling or sending us an online message.
Call, email or chat with us below and select Equipment Pick-Up or Return to make an appointment.
Schedule a delivery via phone or email.
Register to place your order online or give us a call using Apria’s 24-Hour Automated Phone System.
Use Apria’s automated phone system, available 24 hours a day.
Speak to an Apria Representative Monday – Friday 7 a.m. to 8 p.m. and Saturday from 7 a.m. to 6 p.m.
Place an order or get a refill from the Apria Pharmacy Network.
(800) 638-0942Make arrangements to take your equipment with you on your trip.
Enteral Nutrition
Negative Pressure Wound Therapy
Non-Invasive Ventilation
Apria is committed to safe, quality patient care. Concerns should be reported to your local Apria Healthcare branch. If your concern is not resolved, please contact Patient Satisfaction.
If an individual has unresolved concerns about patient care and safety, he or she may direct any questions or concerns to the Community Health Accreditation Partner (CHAP) an independent non-profit accrediting body at 800-656-9656. Business hours for CHAP are 8:00 A.M. to 5:00 P.M., Monday through Friday. A twenty-four hour hotline is available by dialing the same phone number after normal business hours.
You may file a complaint by:
Phone: 800.656.9656
Fax: 202.862.3419
Email: complaints@chapinc.org
Mail: 2300 Clarendon Blvd, Suite 405, Arlington, VA 22201 (Attn: Complaints Department)
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Already an Apria member? Pay your bill online.
See Apria’s Sales Service and Rental Agreement or contact an Apria billing representative for more specific information. The foregoing may be modified in some cases by applicable law or insurance and health plan requirements.
For questions about general Medicare coverage:
For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.
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If you are transferring service from Apria to another durable medical equipment provider, please download the Patient Records form and follow the instructions provided on the form. For questions, call (866) 505-6365 and select option 3.
For instructions to “opt out” of the mandatory arbitration provisions contained in patients’ Sales Service and Rental Agreement, please click the link below.