Physicians and patients, fax your prescription to (888) 492‑0010
Pickup, dropoff, or speak with us. Learn more and schedule >
Track your equipment to find out when you can expect it.
Get your machine inspected by calling or sending us an online message.
Call, email or chat with us below and select Equipment Pick-Up or Return to make an appointment.
Schedule a delivery via phone or email.
Register to place your order online or give us a call using Apria’s 24-Hour Automated Phone System.
Use Apria’s automated phone system, available 24 hours a day.
Speak to an Apria Representative Monday – Friday 7 a.m. to 8 p.m. and Saturday from 7 a.m. to 6 p.m.
Place an order or get a refill from the Apria Pharmacy Network.
(800) 638-0942Make arrangements to take your equipment with you on your trip.
Enteral Nutrition
Negative Pressure Wound Therapy
Non-Invasive Ventilation
Apria is committed to safe, quality patient care. Concerns should be reported to your local Apria Healthcare branch. If your concern is not resolved, please contact Patient Satisfaction.
If an individual has unresolved concerns about patient care and safety, he or she may contact the Joint Commission, Office of Quality Monitoring, to report any concerns or register a complaint at https://www.jointcommission.org/, using the "Report a Patient Safety Event" link in the "Action Center".
By fax: to (630) 792-5636
By Mail: Office of Quality and Patient Safety, The Joint
Commission
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
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Already an Apria member? Pay your bill online.
See Apria’s Sales Service and Rental Agreement or contact an Apria billing representative for more specific information. The foregoing may be modified in some cases by applicable law or insurance and health plan requirements.
For questions about general Medicare coverage:
For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.
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For instructions to “opt out” of the mandatory arbitration provisions contained in patients’ Sales Service and Rental Agreement, please click the link below.
If you are transferring service from Apria to another durable medical equipment provider, please download the Patient Records form and follow the instructions provided on the form. For questions, call (866) 505-6365 and select option 3.