Contact Us

Apria Customer Service Representative

To speak with an Apria customer service representative, call us toll-free.

For All Prescriptions

Physicians and patients, fax your prescription to:

For Veteran Patients

For CareCentrix Members

For Kaiser Members

For Humana Members

Looking for Today’s Delivery ETA?

Track your equipment to find out when you can expect it.

View Update

Need an Oxygen Concentrator Maintenance Check?

Get your machine inspected by calling or sending us an online message.

(888) 492-7742 Send Email

Want to Return Your Equipment?

Call, email or chat with us below and select Equipment Pick-Up or Return to make an appointment. 

(855) 371-1220 Send Email

Need to Get an Oxygen Tank?

Schedule a delivery via phone or email.

(855) 869-9436 Send Email

Order Sleep Supplies

Register to place your order online or give us a call using Apria’s 24-Hour Automated Phone System.

Register Online

24-Hour Line: (800) 436-5657

Use Apria’s automated phone system, available 24 hours a day.

(877) 265-2426

Speak to a live Apria Representative Monday – Friday 7 a.m. to 8 p.m. Saturday from 7 a.m. to 6 p.m.

Order Respiratory Medications

Place an order or get a refill from the Apria Pharmacy Network.

Order Continuous Glucose Monitoring Supplies

Place an order for replacement supplies.

Traveling with Oxygen?

Make arrangements to take your equipment with you on your trip.

(844) 235-2738

Review Apria’s Travel Program

Call Patient Satisfaction

Apria is committed to safe, quality patient care. Concerns to be reported to your local Apria Healthcare branch. If your concern is not resolved, please contact Patient Satisfaction.

(800) 260-8808

Mail Patient Satisfaction

If an individual has unresolved concerns about patient care and safety, he or she may contact the Joint Commission, Office of Quality Monitoring, to report any concerns or register a complaint at https://www.jointcommission.org/, using the "Report a Patient Safety Event" link in the "Action Center".

By fax: to (630) 792-5636

By Mail: Office of Quality and Patient Safety, The Joint
Commission
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Pay Your Bill Online

Already an Apria member? Pay your bill online.

Visit E-pay

Payment Policy

See Apria’s Sales Service and Rental Agreement or contact an Apria billing representative for more specific information. The foregoing may be modified in some cases by applicable law or insurance and health plan requirements.

• Payment of estimated coinsurance, deductible or copayment is due at time services are rendered.
• Products provided on a rental basis require a credit card to remain on file for the duration of the rental.
• Patients are responsible for paying the cost of all medical equipment and services in the event the health plan or insurance does not pay.

Insurance

For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.

Medicare Coverage

For questions about general Medicare coverage guidelines, contact your local Apria branch or call:

(800) 633-4227