Apria Sleep Care

The Journey Begins

Welcome to the beginning of your sleep therapy journey with Apria. Our goal is to make the setup process as seamless as possible for you.

You will receive a call from our sleep coaches at the scheduled time.

If needed, you can always arrange a call with our sleep coaches anytime at 877.265.2426, option 4.

Month One

During the first month of PAP therapy, it is important to wear your PAP therapy at least 4 hours per night.

Apria is here to support you!

Sleep Coaches — To support and provide education.

Helpful Reminders — Automated reminders through email, text or a phone call to keep track of your therapy needs.

App — Download the manufacturer’s app in order to track your adherence.

Month Two

In your second month of PAP therapy, you should have an appointment scheduled with your physician to review your progress.

Technology for monitoring — Apria monitors your PAP unit remotely and provides adherence data to your physician.

Apria support is always available at 877.265.2426, option 4.

Month Three

Prepare for ongoing therapy success by refreshing your sleep supplies regularly.

You may have been enrolled in our Supplies on Schedule program* to keep your sleep supplies updated.

Once confirmed, your supplies will be shipped directly to your doorstep for uninterrupted therapy.

Month Four & Beyond

Ensure annual follow-up appointments with your physician to discuss your PAP therapy.

Watch for your resupply text every few months.

Need a travel PAP unit? Visit ApriaDirect.com for additional retail resources.

After 5 years, you may be eligible for a new PAP machine. Learn More.

For more information on Supplies on Schedule, visit www.apria.com/supplies

*Schedule of supplies may vary, depending on your physician's orders, your medical condition, and the discretion of your insurance company.

Speak with a Sleep Coach about your therapy

Questions about your order or supplies call

What is recurring shipment?

As a convenience, our program will track your supply replacement schedule and send your supplies right to your door when they are due. With fresh supplies delivered every three months, we make it easy to adhere to sleep therapy best practices. We verify your insurance coverage and handle claims accordingly with each shipment, and we keep you informed by sending a notification when your order is on its way.

*Schedule of supplies may vary, depending on your physician's orders, your medical condition, and the discretion of your insurance company

What is on-demand shipment?

It’s important to replace your supplies regularly based on manufacturer and insurance guidelines to ensure you maintain a healthy treatment regimen. However, if recurring shipments aren’t for you, you can change your order status to on-demand shipping and instead receive a notification when your supplies are due for replacement. With on-demand shipping, you will not receive supplies until you reply or contact us to send your supply order, and you’ll need to be mindful of replacing your supplies on time to maintain good device functionality and mitigate bacterial exposure. To switch to on-demand shipping, simply complete the request form to change your ordering status. If you’d like to speak to a sleep specialist for replacement schedule options, we’d love to help. Simply call 877-265-2426 Option 3, and we’ll be glad to assist.

Need to opt out of recurring shipment?

If the convenient recurring shipping method is not for you, you can change to on-demand shipping by completing our opt out request form to change your ordering status. With on-demand shipments, you will receive notification when your supplies are due for replacement but will not receive supplies until you contact us or confirm your order. If you’d like to speak to a sleep specialist for replacement schedule options, we’d love to help. Simply call 877-265-2426 Option 3, and we’ll be glad to assist.

Do you have sore or dry eyes?

Adjust your mask or headgear. It may need to be repositioned.

Refer to instructions provided in the manufacturer's user guide for your mask.

Are you experiencing redness on your face where the mask touches the skin?

Your mask may be too tight. Try adjusting the headgear. If redness persists, contact Apria.

Do you feel bloated?

You may be swallowing air. Turn on the Ramp feature. The air pressure will start lower and increase over time.