Statement of Non-Discrimination

Apria's Statement Of Nondiscrimination

Under Section 1557 of the Affordable Care Act

Discrimination is Against the Law.

Apria Healthcare LLC (“Apria”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Apria does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Apria:

  • Provides appropriate aids and services, free of charge, to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides language assistance services, free of charge, to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Ruth Ann Ellison, Vice President Clinical Regulatory Compliance/Corporate Compliance Officer/Civil Rights Coordinator at (949) 639-2000.

If you believe that Apria has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Ruth Ann Ellison, Vice President Clinical Regulatory Compliance / Corporate Compliance Officer/Civil Rights Coordinator, 26220 Enterprise Court, Lake Forest, CA 92630, (949) 639-2000 (phone), (949) 587-0089 (fax), apriacompliancedept@apria.com (email). You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Ruth Ann Ellison is available to help you (see also Apria’s grievance procedure posted on Apria.com).
 
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD).  Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Apria's Grievance Procedure

Apria’s Grievance Procedure
Under Section 1557 of the Affordable Care Act

It is the policy of Apria Healthcare LLC (“Apria”) not to discriminate on the basis of race, color, national origin, sex, age or disability.  Apria has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services.  Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities. Section 1557 and its implementing regulations may be examined in the office of: Ruth Ann Ellison, Vice President Clinical Regulatory Compliance / Corporate Compliance Officer/Civil Rights Coordinator (the “Civil Rights Coordinator”), 26220 Enterprise Court, Lake Forest, CA 92630, (949) 639-2000 (phone), (949) 587-0089 (fax), apriacompliancedept@apria.com (email), who has been designated to coordinate the efforts of Apria to comply with Section 1557.

Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for Apria to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

Procedure:

  • Grievances must be submitted to the Civil Rights Coordinator within 60 days of the date the person filing the grievance becomes aware of the alleged discriminatory action.
  • A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.
  • The Civil Rights Coordinator (or her/his designee) shall conduct an investigation of the complaint. This investigation may be informal, but it will be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Civil Rights Coordinator will maintain the files and records of Apria relating to such grievances. To the extent possible, and in accordance with applicable law, the Civil Rights Coordinator will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.
  • The Civil Rights Coordinator will issue a written decision on the grievance, based on a preponderance of the evidence, no later than 30 days after its filing (unless an extension is warranted for good cause under the circumstances), including a notice to the complainant of his/her right to pursue further administrative or legal remedies.
  • The person filing the grievance may appeal the decision of the Civil Rights Coordinator by submitting an appeal in writing to the Legal Department, Attention: General Counsel (who will direct it to the appropriate individual) at 26220 Enterprise Court, Lake Forest, CA 92630 within 15 days of receiving the Civil Rights Coordinator’s decision. The company shall issue a written decision in response to the appeal no later than 30 days after its filing.

The availability and use of this grievance procedure does not prevent a person from pursuing other legal or administrative remedies, including filing a complaint of discrimination on the basis of race, color, national origin, sex, age or disability in court or with the U.S. Department of Health and Human Services, Office for Civil Rights. A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal, which is available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building,Washington, D.C. 20201

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination.

Apria will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are appropriate provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters, providing taped cassettes of material for individuals with low vision, or assuring a barrier-free location for the proceedings. The Civil Rights Coordinator (or his/her designee) will be responsible for such arrangements.

Language Assistance

Language Assistance

ATTENTION:  If you speak another language and would like language assistance, language assistance services, free of charge, are available to you.  Call 1-800-874-9426.

ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-800-874-9426.

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電(1-800-874-9426).

ATTENTION :  Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.  Appelez le 1-800-874-9426.

PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 1-800-874-9426.

CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 1-800-874-9426.

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  1-800-874-9426번으로 전화해 주십시오.

ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 1-800-874-9426.
ملحوظة إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم (رقم هاتف الصم والبكم: 1-800-874-9426.

ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-800-874-9426.

ATTENZIONE:  In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 1-800-874-9426.

ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis.  Ligue para 1-800-874-9426.

ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-800-874-9426 पर कॉल करें।

UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer 1-800-874-9426.

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-874-9426まで、お電話にてご連絡ください。

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں
1-800-874-9426

توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم میباشد. با   
1-800-874-9426