As a convenience, our program will track your supply replacement schedule and send your supplies right to your door when they are due. With fresh supplies delivered every three months, we make it easy to adhere to sleep therapy best practices. We verify your insurance coverage and handle claims accordingly with each shipment, and we keep you informed by sending a notification when your order is on its way.

*Schedule of supplies may vary, depending on your physician’s orders, your medical condition, and the discretion of your insurance company

It’s important to replace your supplies regularly based on manufacturer and insurance guidelines to ensure you maintain a healthy treatment regimen. However, if recurring shipments aren’t for you, you can change your order status to on-demand shipping and instead receive a notification when your supplies are due for replacement. With on-demand shipping, you will not receive supplies until you reply or contact us to send your supply order, and you’ll need to be mindful of replacing your supplies on time to maintain good device functionality and mitigate bacterial exposure. To switch to on-demand shipping, simply complete the request form to change your ordering status. If you’d like to speak to a sleep coach for replacement schedule options, we’d love to help. Simply call 800-552-2293, and we’ll be glad to assist.

If the convenient recurring shipping method is not for you, you can change to on-demand shipping by completing our opt out request form to change your ordering status. With on-demand shipments, you will receive notification when your supplies are due for replacement but will not automatically receive supplies until you contact us or confirm your order. If you’d like to speak to a sleep coach for replacement schedule options, we’d love to help. Simply call 800-552-2293, and we’ll be glad to assist.

Increase the humidity level.

Refer to the Apria User Guide that came with your equipment for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

Adjust your mask or headgear. It may need to be repositioned. 

Refer to instructions provided in the manufacturer's user guide for your mask.

Your mask may be too tight. Try adjusting the headgear. If redness persists, contact Apria at 800-552-2293.

You may be swallowing air. Turn on the Ramp feature. The air pressure will start lower and increase over time.

Refer to the Apria User Guide that came with your equipment for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

You may have a sinus or ear infection. Stop using your machine and contact your doctor.

Decrease the humidity level.

Refer to the Apria User Guide that came with your equipment for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

Turn on the Ramp feature. The air pressure will start lower and increase over time.

Refer to the Apria User Guide that came with your equipment for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

Turn off the Ramp feature when initiating your therapy before sleep. Ramp allows for air pressure to start lower and increase over time.

Refer to the Apria User Guide that came with your equipment for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

Use your PAP therapy during all hours of sleep, including during naps. Some people may need up to one or two weeks to adjust to PAP therapy, but the benefits are well worth it.

You could also try the following:

• Watch TV or read while wearing your mask and headgear.
• Turn on the PAP device for short periods of time while wearing your mask to get used to the pressure.
• Use your equipment every night.
• Keep the device turned on for as long as you can tolerate, building up each night until you have reached at least four hours per night.
• Continue practicing until you are using PAP therapy during all hours of sleep, including during naps.