Please contact us with any other questions.
Please contact us with any other questions.
Have a question? Apria is here to help. Select from one of the support topics below.
Please note that emails are reviewed and processed the next business day, if received after 5:00 p.m. Pacific Time.
To speak with an Apria customer service representative, call us toll-free.
Physicians and patients, fax your prescription to:
Track your equipment to find out when you can expect it.
Get your machine inspected by calling, emailing or using the Live Chat feature below and selecting Equipment Troubleshooting.
Call, email or chat with us below and select Equipment Pick-Up or Return to make an appointment.
Schedule a delivery via phone or email.
Register to place your order online or give us a call using Apria’s 24-Hour Automated Phone System.
Use Apria’s automated phone system, available 24 hours a day.
Speak to a live Apria Representative Monday – Friday 7 a.m. to 8 p.m. Saturday from 7 a.m. to 6 p.m.
Place an order or get a refill from the Apria Pharmacy Network.
Place an order for replacement supplies.
Make arrangements to take your equipment with you on your trip.
Apria is committed to safe, quality patient care. Concerns to be reported to your local Apria Healthcare branch. If your concern is not resolved, please contact Patient Satisfaction.
If an individual has unresolved concerns about patient care and safety, he or she may contact the Joint Commission, Office of Quality Monitoring, to report any concerns or register a complaint at https://www.jointcommission.org/, using the “Report a Patient Safety Event” link in the “Action Center”.
By fax: to (630) 792-5636
By Mail: Office of Quality and Patient Safety, The Joint Commission
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Warning, please note: Communications via email over the internet in general, and via unencrypted email in particular, are not secure and there is a possibility that information included in an email can be misdirected or intercepted and read by other parties besides the person to whom it is addressed. You should not use email for emergencies or other time-sensitive matters. By submitting this form to email Patient Satisfaction directly, you are consenting to receive communication from Apria via email.
See Apria’s Sales Service and Rental Agreement or contact an Apria billing representative for more specific information. The foregoing may be modified in some cases by applicable law or insurance and health plan requirements.
For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.
Warning, please note: Communications via email over the internet in general, and via unencrypted email in particular, are not secure and there is a possibility that information included in an email can be misdirected or intercepted and read by other parties besides the person to whom it is addressed. You should not use email for emergencies or other time-sensitive matters. By submitting this form to email Apria billing directly, you are consenting to receive communication from Apria via email.
For instructions to “opt out” of the mandatory arbitration provisions contained in patients’ Sales Service and Rental Agreement, please click the link below.
Visit our Careers page to see openings and apply. If you are having technical issues applying online, please email our recruiting team here.
If you are transferring service from Apria to another durable medical equipment provider, please download the Patient Records form and follow the instructions provided on the form. For questions, call (866) 505-6365 and select option 3.
For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.
For questions about general Medicare coverage guidelines, contact your local Apria branch or call:
(800) 633-4227