How Can We Help You?

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Where can I find product manuals?
How do I re-order my CPAP supplies?
How do I get new parts?
Can I pay my bill online?
What is Apria's Payment Policy?

Please contact us with any other questions.

Contact Us

Look through the options below for your reason for contacting us, and select one for ways to reach us. Please note that emails are reviewed and processed the next business day, if received after 5:00 p.m. Pacific Time.

New Orders and Customer Service

Equipment, Returns & Services

Concerns about safety or quality of care

Billing & payments

Other

To place an order, call us toll-free:

 

CPAP Machines:

1 (888) 492-7742

CPAP Supplies:

1 (877) 265-2426

Oxygen and Oxygen Supplies call:

1 (888) 492-7742

Apria Pharmacy Network call:

1 (800) 780-1076

Refresh Home Enteral Nutrition:

1 (844) 260-1788

Negative Pressure Wound Therapy:

1 (800) 780-1228

Non Invasive Ventilators:

1 (855) 648-8369

To speak with a customer service representative, call us toll-free:

1 (888) 492-7742

 

For Kaiser members call:

1 (888) 452-4363

For Humana members call:

1 (866) 689-8098

For CareCentrix members call:

1 (800) 901-3566

For all prescriptions (Physicians/Patients):

Please fax your RX to:

1 (888) 492-0010

For Apria Services

 

Click on the following link to view

today’s Delivery ETA

 

Oxygen Scheduling

855-869-9436

 

Oxygen Concentrator Checks

855-613-8306

 

To Schedule a Return for your Equipment, please complete the form or call

855-371-1220

 

Click the following link to find out more:

Apria Great Escapes Travel Program

844-235-2738
 

Home-delivered respiratory medications/Apria Pharmacy Network

(800) 780-1076

To Schedule an Equipment Return, complete the form below or call 855-371-1220:

 

Equipment Return Form

We will contact you within one business day to arrange the return of your equipment

 

Warning, please note: Communications via email over the internet in general, and via unencrypted email in particular, are not secure and there is a possibility that information included in an email can be misdirected or intercepted and read by other parties besides the person to whom it is addressed.  You should not use email for emergencies or other time-sensitive matters.  By submitting the Equipment Return Form, you are consenting to receive communication from Apria via email.

To Order Sleep Supplies and Accessories:

Automated System
(800) 436-5657
Available 24 hours a day

Live Agent
(877) 265-2426
Available Monday – Friday: 7 a.m. to 8 p.m. CST or
Saturday: 7 a.m. to 6 p.m. CST

 

Home Delivered Respiratory Medications/Apria Pharmacy Network :

(800) 780-1076

For Refresh Home Enteral Nutrition:

(844) 260-1788

 

For Negative Pressure Wound Therapy:

(800) 780-1228

 

For Non-Invasive Ventilation:

(855) 648-8369

  • Apria is committed to safe quality patient care. Concerns to be reported to your local Apria Healthcare branch.
  • If your concern is not resolved, please contact Patient Satisfaction.

If an individual has unresolved concerns about patient care and safety, he or she may contact the Joint Commission, Office of Quality Monitoring, to report any concerns or register a complaint:

The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Call:

Patient Satisfaction at (800) 260-8808.

 

Or email Patient Satisfaction:

Fields marked with * are required.
  • This field is for validation purposes and should be left unchanged.

 
 

Warning, please note: Communications via email over the internet in general, and via unencrypted email in particular, are not secure and there is a possibility that information included in an email can be misdirected or intercepted and read by other parties besides the person to whom it is addressed. You should not use email for emergencies or other time-sensitive matters. By submitting this form, you are consenting to receive communication from Apria via email.

Payment Policy

  • Payment of estimated coinsurance, deductible or copayment is due at time services are rendered.
  • Products provided on a rental basis require a credit card to remain on file for the duration of the rental.
  • Patients are responsible for paying the cost of all medical equipment and services in the event the health plan or insurance does not pay.

See Apria’s Sales Service and Rental Agreement or contact an Apria billing representative for more specific information.  The foregoing may be modified in some cases by applicable law or insurance and health plan requirements.


 

Call: (866) 505- 6365


 

Insurance

For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.

 


Medicare coverage

For questions about general Medicare coverage, click here

 


 

Pay your bill online

E-pay

 


Or email us

Fields marked with * are required.
  • You can find your account # on your billing statements.
  • This field is for validation purposes and should be left unchanged.
Warning, please note: Communications via email over the internet in general, and via unencrypted email in particular, are not secure and there is a possibility that information included in an email can be misdirected or intercepted and read by other parties besides the person to whom it is addressed.  You should not use email for emergencies or other time-sensitive matters.  By submitting the Equipment Return Form, you are consenting to receive communication from Apria via email.

Insurance

For questions about your insurance coverage…

Contact your insurance plan’s case management or authorization department

 

Medicare coverage

For questions about general Medicare coverage guidelines…

Contact your local Apria branch
Or Call:  (800) 633-4227

 

Dispute resolution

For instructions to “opt out” of the mandatory arbitration provisions contained in patients’ Sales Service and Rental Agreement…

See our Dispute Resolution page for instructions and terms for opting out.

Careers

Visit our Careers Help page to see openings and apply. If you are having technical issues applying online, please email our recruiting team here.