How Can We Help You?

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Where can I find product manuals?
Begin Search
How do I re-order my CPAP supplies?
CPAP Resupply
How do I get new parts?
Shop Apria
Can I pay my bill online?
Pay My Bill
What is Apria's Payment Policy?
Payment Policy

Please contact us with any other questions.

Contact Us

Have a question? Apria is here to help. Select from one of the support topics below.

Please note that emails are reviewed and processed the next business day, if received after 5:00 p.m. Pacific Time.

New Orders & Customer Service

Equipment, Returns & Services

Concerns About Safety or Quality of Care

Billing & Payments

Dispute Resolution & Other Information

Place an Order

CPAP Machines

(888) 492-7742

Enteral Nutrition

(844) 260-1788

CPAP Supplies

(877) 265-2426

Negative Pressure Wound Therapy

(800) 780-1228

Oxygen and Oxygen Supplies

(888) 492-7742

Non-Invasive Ventilators

(855) 648-8369

Apria Pharmacy Network

(800) 780-1076

Customer Service Representative

Apria Customer Service Representative

To speak with an Apria customer service representative, call us toll-free.

(888) 492-7742

 

For All Prescriptions

Physicians and patients, fax your prescription to:

(888) 492-0010

For CareCentrix Members

(800) 901-3566

For Kaiser Members

(888) 452-4363

For Humana Members

(866) 689-8098

Common Questions

Looking for Today’s Delivery ETA?

Track your equipment to find out when you can expect it.

View Update

 

Need an Oxygen Concentrator Maintenance Check?

Get your machine inspected by calling, emailing or using the Live Chat feature below and selecting Equipment Troubleshooting.

(855) 613-8306
Send Email

Want to Return Your Equipment?

Call, email or chat with us below and select Equipment Pick-Up or Return to make an appointment.

(855) 371-1220
Send Email

 

Need to Get an Oxygen Tank?

Schedule a delivery via phone or email.

(855) 869-9436
Send Email

Important Phone Numbers

Order Sleep Supplies

Register to place your order online or give us a call using Apria’s 24-Hour Automated Phone System.

Register Online

24-Hour Line: (800) 436-5657

Use Apria’s automated phone system, available 24 hours a day.

(877) 265-2426

Speak to a live Apria Representative Monday – Friday 7 a.m. to 8 p.m. Saturday from 7 a.m. to 6 p.m.

Order Respiratory Medications

Place an order or get a refill from the Apria Pharmacy Network.

(800) 780-1076

Traveling with Oxygen?

Make arrangements to take your equipment with you on your trip.

(844) 235-2738
Review Apria’s Travel Program

Questions about Equipment?

Enteral Nutrition

(844) 260-1788

Negative Pressure Wound Therapy

(800) 780-1228

Non-Invasive Ventilation

(855) 648-8369

Patient Satisfaction

Call Patient Satisfaction

Apria is committed to safe, quality patient care. Concerns to be reported to your local Apria Healthcare branch. If your concern is not resolved, please contact Patient Satisfaction.

(800) 260-8808

Mail Patient Satisfaction

If an individual has unresolved concerns about patient care and safety, he or she may contact the Joint Commission, Office of Quality Monitoring, to report any concerns or register a complaint at https://www.jointcommission.org/, using the “Report a Patient Safety Event” link in the “Action Center”.

By fax: to (630) 792-5636

By Mail: Office of Quality and Patient Safety, The Joint Commission
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Email Patient Satisfaction

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Warning, please note: Communications via email over the internet in general, and via unencrypted email in particular, are not secure and there is a possibility that information included in an email can be misdirected or intercepted and read by other parties besides the person to whom it is addressed.  You should not use email for emergencies or other time-sensitive matters.  By submitting this form to email Patient Satisfaction directly, you are consenting to receive communication from Apria via email.

Pay Your Bill

Pay Your Bill Online

Already an Apria member? Pay your bill online.

Visit E-pay

Payment Policy

See Apria’s Sales Service and Rental Agreement or contact an Apria billing representative for more specific information. The foregoing may be modified in some cases by applicable law or insurance and health plan requirements.

  • Payment of estimated coinsurance, deductible or copayment is due at time services are rendered.
  • Products provided on a rental basis require a credit card to remain on file for the duration of the rental.
  • Patients are responsible for paying the cost of all medical equipment and services in the event the health plan or insurance does not pay.

Questions About Billing

Call Apria’s Billing Department

(866) 505-6365

Medicare Coverage

For questions about general Medicare coverage:

Visit Medicare Website

Insurance

For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.

Email Apria Billing Directly

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Warning, please note: Communications via email over the internet in general, and via unencrypted email in particular, are not secure and there is a possibility that information included in an email can be misdirected or intercepted and read by other parties besides the person to whom it is addressed.  You should not use email for emergencies or other time-sensitive matters.  By submitting this form to email Apria billing directly, you are consenting to receive communication from Apria via email.

Dispute Resolution

Dispute Resolution

For instructions to “opt out” of the mandatory arbitration provisions contained in patients’ Sales Service and Rental Agreement, please click the link below.

Visit Dispute Resolution

Careers

Interested in Joining Apria?

Visit our Careers page to see openings and apply. If you are having technical issues applying online, please email our recruiting team here.

Visit Careers Page
Email Recruiting Team

Patient Record Request Form

Transferring Services from Apria

If you are transferring service from Apria to another durable medical equipment provider, please download the Patient Records form and follow the instructions provided on the form. For questions, call (866) 505-6365 and select option 3.

Download Record Request Form

Other Care Questions

Insurance

For questions about your insurance coverage, contact your insurance plan’s case management or authorization department.

Medicare Coverage

For questions about general Medicare coverage guidelines, contact your local Apria branch or call:
(800) 633-4227