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Sleep Support

Here at Apria, we do more than deliver your PAP machine and supplies. We provide compassionate, personalized support at every step of the journey to getting your best night's sleep — every night. 

ORDER SUPPLIES

Get Support

Sleep Supplies Specialist

To place an order for supplies or for questions about existing or past orders, call a sleep supplies specialist at:

877-265-2426, option 2

Monday-Friday from 7 a.m. - 8 p.m. CT 
Saturday from 7 a.m. - 6 p.m. CT

Sleep Coach

For individualized tips and encouragement to help you achieve your goals and education about sleep apnea and your sleep therapy equipment, call a sleep coach at:

877-265-2426, option 4

Monday-Friday from 7 a.m. - 8 p.m. CT

Billing

For questions regarding a bill for your equipment, call Apria's billing department at:

866-505-6365
Device Setup

For assistance setting up your CPAP device for the first time, contact a representative at your local branch office at:

888-492-7742
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Sticking to Your Treatment Plan

Also known as medical adherence or compliance, sticking to your sleep treatment plan is critical for producing the best outcomes for our patients.

Also, most insurance companies require that you use your device a minimum number of hours/days in order to continue to pay for the equipment and supplies.

Apria sleep support will help you meet your therapy goals. 

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Dedicated sleep coaches

We are here for you. Sleep coaches provide one-on-one, individual support, encouragement, and education as you adapt to your PAP machine. 

Usage monitoring

Your PAP device has state of the art technology to help sleep coaches carefully monitor your usage in the first 90-days. We proactively reach out with reminders to help get you back on track when your usage falls short of goal.  

Tools for self-service

Explore the Resource Center for videos and easy-to-follow guides. Or access the mobile application available with most PAP devices. Refer to your Apria User Guide that arrived with your device. 

Knowledgeable customer service

Sleep supplies specialists understand the importance of replacing PAP supplies (mask, filters, tubing, etc.) on the recommended replacement schedule*. We will verify and bill your insurance and ensure you receive your supplies in 7-10 days. 

* Please note that the frequency of PAP supplies and your insurance’s coverage of supplies will be governed by your insurance plan, and may differ from the schedule provided.

Do you have a dry nose or throat, or a runny nose?

Increase the humidity level. 

Refer to the Apria User Guide that came with your device for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

Do you have sore or dry eyes?

Adjust your mask or headgear. It may need to be repositioned. 

Refer to instructions provided in the manufacturer's user guide for your mask.

Are you experiencing redness on your face where the mask touches the skin?

Your mask may be too tight. Try adjusting the headgear. If redness persists, contact Apria.

Do you feel bloated?

You may be swallowing air. Turn on the Ramp feature. The air pressure will start lower and increase over time.

Refer to the Apria User Guide that came with your device for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

Do you have nasal, sinus, or ear pain?

You may have a sinus or ear infection. Stop using your machine and contact your doctor.

Are there droplets of water or condensation inside your nose, mask, or tubing?

Decrease the humidity level. 

Refer to the Apria User Guide that came with your device for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

Is the air pressure making it difficult for you to fall asleep?

Turn on the Ramp feature. The air pressure will start lower and increase over time.

Refer to the Apria User Guide that came with your device for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

Do you feel like you are not getting enough air?

Turn off the Ramp feature when initiating your therapy before sleep. Ramp allows for air pressure to start lower and increase over time.  

Refer to the Apria User Guide that came with your device for detailed steps for your device. Access the Apria User Guide online in our Product Manuals center.

Troubleshooting Tips

If you are having difficulties getting used to sleep apnea therapy, you are not alone. If the following advice does not address your concerns, we are here to help. Contact an expert at 877-265-2426.