Please contact us with any other questions.
To Our Valued Patients:
Apria’s mission is to improve the quality of life for our patients at home. We take this commitment very seriously.
For over two decades, Apria has been providing compassionate and high-quality care without interruption. Our communities have endured hurricanes, tornadoes, blizzards, earthquakes, and wildfires. Notwithstanding the challenges, Apria has ensured that our patients get the equipment they need, when they need it.
Now we are dealing with the new challenge of COVID-19. Our employees are on the front lines in responding to this crisis, and I am extremely proud of their dedication and professionalism.
Across the country, our local branch staff are providing equipment and care to individuals who need respiratory support. At the same time, Apria continues to meet the needs of our patients who rely on our broad range of other home medical products and services.
These efforts have not only allowed patients to stay at home and minimize exposure to the virus, but also help reduce the extraordinary strain on hospitals during this emergency.
And from our frontlines to our back offices, your wellbeing is at the forefront of every decision we make.
While Apria has always had well-established infection control procedures in place, we have been implementing additional precautionary measures to help reduce the risk of infection for our patients and employees.
I hope that you and your loved ones are staying healthy and safe.
Thank you for your trust in Apria.
Chief Executive Officer
Apria Healthcare LLC
As the situation regarding Coronavirus (COVID-19) continues to evolve, we want to update you on the precautions Apria has put in place.
At Apria, we take great pride – both personally and professionally – in the role we play in improving the lives of our patients at home.
We would like to assure you that Apria Healthcare’s top priority is the health and safety of our employees and patients, and we take this commitment very seriously. Apria is actively monitoring the rapidly changing events related to the COVID-19 pandemic and is taking all precautions available to us to avoid contamination.
Apria has always placed an emphasis on maintaining the highest standards of cleanliness and hygiene, and the company has taken additional measures to reinforce this commitment in response to the COVID-19 pandemic.
In addition, Apria has well-established infection control procedures in place, which are in compliance with the Centers for Disease Control (CDC) and Occupational Safety and Health Administration (OSHA) regulations and have been validated through the accreditation process with the Joint Commission.
Please continue reading to learn more about the precautionary measures already in place to safeguard our patients’ and employee’s well-being, so we can continue to maintain strong operations during this critical time.
To reduce patient interaction, Apria has increased the use of email communication prior to delivery, following current protocols. Additionally, whenever possible, we are using electronically signed Apria Sales, Service and Rental Agreements (eSSRAs) to avoid handling pens and papers. Utilization of online device setup guides and instructional videos are also used when feasible.
Delivering to a Patient’s Front Door
Entering a Patient’s Home
To minimize the risk of potential exposure, Apria has designated a minimal number of technicians who will enter patients’ homes.
When an Apria delivery technician is required to “cross the threshold,” due to the type of equipment setup (e.g., a bed setup, etc.), the delivery technician will:
Picking Up Equipment from a Patient’s Home
Pre-Scheduled Apria Clinician Visit to a Patient’s Home
Visiting Your Local Apria Branch
All Other Employees Working On-site at an Apria Location
Apria Internal COVID-19 Protocols
Apria has a long-standing commitment to serving patients in times of need and we want you to know that you can continue to rely on us.
For additional information, please visit the CDC website
If you have any questions or concerns, please feel free to contact your local Apria branch
Thank you for your trust in Apria.
Apria is focused on providing top quality service to our patients. Our ongoing self-monitoring and evaluation process ensures continual improvement in the homecare experience. From order accuracy to helpful customer service, timely delivery, patient education, and equipment instruction — Apria is committed to serving with excellence.
We’re here to serve your needs! Apria Healthcare is one of the nation’s leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, and negative pressure wound therapy. Apria operates more than 290 service locations (View Map) throughout the United States and serves more than 2 million patients each year.
Please feel free to download a list of services we provide.