Apria Healthcare and its personnel have the right to expect from you -- our patient, your relatives and friends -- reasonable behavior, which takes into consideration the nature of your illness or predicament. These responsibilities include, but are not limited to the following:

1. Give accurate and complete health information concerning your past illnesses, hospitalization, medications, allergies and other pertinent items.
2. Assist in developing and maintaining a safe environment.
3. Inform Apria Healthcare when you will not be able to keep a homecare visit.
4. Participate in the development and update of your homecare plan of service /treatment.
5. Adhere to your developed/updated homecare plan of service/treatment.
6. Request further information concerning anything you do not understand.
7. Contact your doctor whenever you notice any unusual feelings or sensations during your plan of service/treatment.
8. Contact your doctor whenever you notice any change in your condition.
9. Contact Apria Healthcare whenever your insurance company or plan changes.
10. Contact Apria Healthcare whenever you have an equipment problem.
11. Contact Apria Healthcare whenever you have received a change in your homecare prescriptions.
12. Contact Apria Healthcare whenever you are to be hospitalized.
13. Give information regarding concerns and problems you have to an Apria Healthcare staff member.
14. Contact Apria Healthcare prior to any change of address.
15. Contact Apria Healthcare if you acquire an infectious disease during the time you are receiving services and/or care from Apria Healthcare, except where exempted by law.

If you have a complaint or suggestion of any kind about Apria Healthcare, call your local branch manager if is about respiratory or home medical equipment and services. Call your local Apria pharmacy or nursing manager regarding home infusion therapies and services, or contact us by email at patient_satisfaction@Apria.com.